In association with
Professor Ian Cooper’s
DOUBLE Your Telephone Enquiry Conversion Rates…
For PERSONAL INJURY / MEDICAL NEGLIGENCE Work!
GET YOUR PERSONAL INJURY DEPARTMENT EARNING MORE WITH OUR ONLINE TRAINING SYSTEM
Get The Skills For Your Whole Team - Transform Their Conversion Rate Success.
NO Long Contracts - UP TO 30 USERS
Get Access 24/7 - Laptop - Smartphone - Tablet
Cancel At Any Time
NO RISK – DOUBLE GUARANTEE
TAKE 3.40 MINS WATCH THE VIDEO…
IT EXPLAINS EVERYTHING!
What training has your team had to influence callers to actively want to go with your firm?
How much potential business do you lose everyday that you wish you could win?
WHAT’S REALLY AT STAKE?
In this 4 mins short video Professor Ian Cooper explains exactly what’s at stake and spells out the potential revenue that you are currently missing out on.
Percentage of firms who get at least a 10% - 20% increase in conversion rates during the first few months
Number Of Lawyers Trained Via The System
PROOF THE TRAINING REALLY INCREASES PERSONAL INJURY/ MEDICAL NEGLIGENCE CONVERSIONS
Jackson Boyd increased conversion rates by over 20%
“Following our Personal Injury telephone conversion rates training… we increased our conversion rate from 59% to average of 71%. Estimated value in region of £250K!”John Lawrie
Blaser Mills Solicitors reported huge growth in conversions
““The results have been very encouraging indeed. I am in no doubt that this upturn in the firm’s overall performance is due to the ‘Cooper Effect’!”
Brethertons experienced a 50% increase in conversion rates
“We have increased conversion rates from 50% of enquiries to consistently around 75%. What’s more, they so enjoy that success, that they have asked for new team members to be trained in the same way.”
ABOUT LEGAL FUTURES FOUNDER NEIL ROSE
Neil Rose is one of UK’s foremost legal journalists, and is the founder of the award-winning Legal Futures, a news-driven website providing market intelligence for law firms of the future. He has been tracking and reporting on the developments and changes to the personal injury sector for over two decades and has an unrivalled knowledge of the market. Neil chairs the annual PI Futures conference, one of the largest gatherings of personal injury lawyers in the country.
“There has never been a more important time for this. The new regime for low-value personal injury claims is due to come into force in April 2020, and many law firms will be looking to maximise their workloads between now and then. But all the marketing in the world is no good if you fail to convert the calls that it generates.“Neil Rose
Professor Ian Cooper
Co-Creator Of The Online Training SystemProfessor Ian Cooper is regarded as Britain’s most experienced specialist business development consultant and skills trainer for the legal sector. Ian has 34 years of very specialist experience of helping around 900 legal firms of all sizes generate more business in the UK and overseas.
Ian is also a well-known international business speaker and the author of 16 books published in 14 languages and 56 countries. The most recent of these is the ‘Financial Times Guide To Business Development: How To Win Profitable Customers And Clients’, which was shortlisted at a recent best business / management book awards ceremony. He also edits and writes an independent blog based on his Financial Times branded book.
In recognition of his work in the fields of law firm business development and customer / client service, Ian was awarded a Visiting Professorship at Henley Business School, part of the University of Reading.
Co-Creator Of The Online Training SystemHoward was formally Director of Training and Customer Service for a major national legal brand and has personally supported over a 1000 call handlers / partners / solicitors / fee earners to create positive change.
He has also been responsible for some of the largest mystery calling projects ever carried out.
Howard has a phenomenal reputation for his hugely engaging, entertaining and pragmatic ‘in house’ and public training courses for law firms on the issue of improving telephone enquiry conversion rates. He has over the years, successfully helped some of the largest firms in the world, with their client and customer engagement areas.
Additionally, he is a leading expert on NLP, and how to use it in the context of improved communciation skills for lawyers.
A ROAD MAP FOR TRAINING
HOW WILL IT UNFOLD?
The Complete Framework
Everything you need to start turning those new enquiries into profitable business. You get the “Vital Concepts” & “The Full 5-Step Process” with tools that enable you to quickly start using an approach that wins more work!
Dealing With Objections
What do you say and do, when you hear … “that’s expensive …another firm said they would take less compensation”. You’ll learn the secrets of how to overcome objections and still get them to go with you at the fee you want.
Successful Emails & Follow Up Calls
We’ll show you how to create email enquiry letters that produce business as well as exactly how to follow up on the enquiries you have given to maximise your chances of success.
Advanced Skills For Better Results
In this module, we’ll give you some positive easy to learn techniques to influence the caller to like you and want your firm. You’ll discover how the right tone, style and choice of words can massively stack the odds in your favour. Even how to get paperwork back quickly.
MOMENTUM PHASE – ONGOING TRAINING
Unlimited Continued Access To All Tuition
Ask Us A Question
Explore, develop, grow… ask us anything about converting enquiries for a fast response within 24 hours!
USE AS A REFRESHER – FOR NEW STARTERS – TO EMBED TECHNIQUES INTO THE FIRM
But that’s not all…
2 x BONUS MINI-COURSES
Strategy & Logistics Training
ALSO AVAILABLE IMMEDIATELY
A special mini course for management which examines amongst other things: who should handle the enquiry calls; tracking and information; setting the fees; incentivising staff; along with many other practical tips.
Reception & Support Skills
ALSO AVAILABLE IMMEDIATELY
This mini course recognises that many enquiry calls are often handled by reception and support staff. This module is aimed at them with many practical tips and techniques and emphasises how first impressions can make the difference.
What Format Is The Training?
Direct Access To Leading Experts
Manage Users Easily
Interact With Others
On Any Device 24/7
A DOUBLE GUARANTEE!
You can CANCEL at any time... NO LONG CONTRACTS
If you complete all the training modules, use the techniques and don’t see an increase, we’ll REFUND whatever you have spent!
IF THE AVERAGE FIRM INCREASES THEIR CONVERSION RATE BY JUST 10% THEY WILL SEE AN EXTRA £100,000 REVENUE
- Training for up to 30 of your enquiry handling team.
- 24/7 ACCESS to the solution, skills and strategies to transform your conversion rate success.
- OPTIMIZED CONTENT for ‘smartphones’, tablets and laptops.
- IMMEDIATE ACCESS TO ALL CONTENT (No ‘unfolding monthly’ content to keep you hanging on)
- CANCEL ANYTIME
- 100% Risk FREE – (See Double Guarantee Details)
* PLUS VAT
A Few Comments From Past Students:
Having never taken an enquiry before and feeling quite nervous about it, this has given me confidence to get in there and do it!
REMEMBER OUR PROMISE, REASSURANCE & GUARANTEE
We know that there may be part of you saying,
“All this sounds great, but what if it doesn’t work? Will we get a return on our investment? What will my partners say? We think we are pretty good at dealing with new enquiry calls! Do you guarantee results?”
So with these thoughts in mind….
We GUARANTEE that If your team complete the training modules, use the techniques and don’t see an increase, we’ll REFUND whatever you have spent!
We REASSURE you that you can cancel anytime and still benefit from the material you have had.
NEED ANY FURTHER INFORMATION BEFORE YOU GO FOR IT?
CHECK OUT OUR TOP FAQ’S
How many enquiry handlers can train using the system?
Can I have more than 30 users?
Can we cancel?
Are we committed for months to this?
How will they get access to the training?
This means that up to 30 users at your firm can have access to the training with their own login details. It also means should someone leave or you take on a new starter, people can easily be removed and/or added whenever you like!
And by the way the group leader can be changed too!
What if we have questions about the techniques and need support?
But of course you ALSO have included in the subscription the ASK IAN & HOWARD facility. This personal support box can be accessed whenever you have a question from the main page of the system.
Is the training SRA compliant?
SRA Competency – C